Visitor
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1 Message
Issues since power outage
Hello,
I am having issues with my home wifi connection since power was restored (huge outage in capitol hill). I am getting this message: The network you're trying to join has security issues.
For example, the login page may not belong to the organization shown.
CONTINUE ANYWAY VIA BROWSER
VIEW CERTIFICATE
And nothing will load. I am also getting warnings about potential hackers. Please help me ASAP as I am running out of data of its impossible to reach a non-robot Xfinity employee by phone. I was also transferred to bulk this month and I had the incorrect address on file for a year and a half prior (my old address) so could this change also be part of the issue?
Thank you
XfinityJohnG
Official Employee
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2.2K Messages
12 hours ago
Thank you for reaching out to us here. If you are still running into issues after that power interruption I will be happy to take a look at that from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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