7 Messages
Issues with video conferencing connectivity
I have tried several things to fix this reoccurring issue with Microsoft Teams. Every time I have a Teams call, it will go out for 5 to 10 seconds and will say poor network quality and recover but having missed part of the conversation and disrupting the call. I get great speed on my laptop and have tried other approaches to try to diagnose the issue. This is a causing significant issues with my ability to my job. I have read every forum post and all of them say to direct message xfinity but to do that you have to post first. So this is my post to see if I can get through to someone who can actually help the problem.
XfinityRaf
Official Employee
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1.1K Messages
1 month ago
Good afternoon @Melissajdesigns, and thanks for taking the time to post here today with your Teams issue. When did this issue first start for you? Are you running a VPN while on these Teams calls?
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NoNoBadPuppy
Problem Solver
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708 Messages
1 month ago
Suggest you connect your laptop to your gateway with an ethernet cable. This will help to diagnose whether the wireless signal put out by your gateway, or the radio in your laptop is the issue. Are you in the same room with the gateway when your problem happens? As someone who spent years in the corporate world, understand that in many cases the laptops provided don't have the best wireless chipsets or performance. When a company has to buy and provide laptops, they usually look for the most affordable solutions, which often translates to older chipsets, less powerful hardware, etc. Try your next meeting wired, and circle back with the results.
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NoNoBadPuppy
Problem Solver
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708 Messages
1 month ago
I am happy that is helped. Most corporations, even the larger ones, that provide laptops to their employees tend to provide laptops that are not the latest, the fastest, etc. They will buy ones that are running processors that are 2 or 3 generations old, and the vast majority have relatively small amounts of RAM, and even that is slower, and often only one stick of RAM so that the duplexing does not work. Add to that the VPN, the security software, and the wireless card not supporting the latest features, and you often find yourself in the situation you did. Your laptop is probably the problem, and since you cannot really get into and change the settings that would make it perform better, the ethernet port is your best friend.
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