Visitor
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1 Message
Keeps completely cutting out while saying it’s fine.
Every 1-3 hours my internet will completely cut out on all devices, while the xfinity app says it’s working as intended. Absolutely nothing will load and I don’t know what to do anymore. I’ve tried every troubleshooting method I could find online from power cycling to replacing the gateway and having a technician out and it is still happening. When it does work, I am getting 100mbps download and 1mbps upload on a 2gbps plan. It had worked completely fine from the 2nd to the 18th. I’m not sure what else I can do.
EG
Expert
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121.4K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityBenny
Official Employee
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1.7K Messages
19 hours ago
@user_xdeo6l Thanks for adding to the community. If remote troubleshooting doesn't fix the speeds, a tech is needed to investigate further onsite. Checking the cables to be in good shape and health is a good thing to do first. If everything looks good, have the Assistant test the connection through the app or website, and schedule a tech if the tests don't fix the speeds. Follow the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting.
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EG
Expert
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121.4K Messages
4 hours ago
@user_xdeo6l
Were you able to find any outage info on that site or in the app ?
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