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user_5b7ab4
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10 Messages

Wednesday, April 23rd, 2025 11:55 PM

Lag spikes

Noticeable latency any chance I could get someone to run some diagnostics on my internet to see why I’m getting inconsistent/latency spikes

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16 hours ago

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XfinityMartyR

Official Employee

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2K Messages

18 hours ago

 

user_5b7ab4 Thanks for reaching out! Have you tried any of the steps outlined in this post? How to Troubleshoot Your Xfinity Internet and WiFi connection

 

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user_5b7ab4

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10 Messages

Hello how are you Yes I have 

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16 hours ago

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XfinityChelseaB

Official Employee

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1.6K Messages

@user_5b7ab4, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

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