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pianomancc
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3 Messages

Sunday, November 3rd, 2024 7:53 PM

LAN - Wired Connection

I have an XB7 gateway. I want to use Wi-Fi for many hardware items in my home. I also want to use a wired connection for my work computer. When I plug in a LAN cable to the gateway it disables Wi-Fi. I need BOTH Wi-Fi and a hard wired connection. Everything I read online says I can only have one or the other with this gateway - that makes no sense. How do I make that happen?

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9 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

16 days ago

 

pianomancc Thanks for reaching out! You should check to see if the Xfinity Gateway is in Bridge Mode. If the Gateway is in Bridge Mode, it would disable the WiFi options on the Gateway. Use Bridge Mode on your wireless gateway

 

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pianomancc

3 Messages

Thanks for the suggestion. The gateway is not in bridge mode. If it was wifi wouldn't work at all. Wifi works fine until I plug in the ethernet cable. Maybe the act of plugging it in turns on the bridge mode? 

Anyway, is it possible to use both wifi and ethernet with this gateway? Or send like I can only have one or the other with this gateway. I have my old modem/router from my old house (which, of course, allows this) but I don't want to go through the hassle of activating it since Xfinity technical support is so awful. I think I can activate it in the app, but I don't want to mess up anything - we need wifi to WFH.

Sure wish I could talk to an Xfinity technical support person who knows what they are talking about and aren't just reading off a script and calling me "mister". 

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16 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

 

pianomancc Ah, you're correct nothing would work enless you had another router. It is possible to use both WiFi, and an ethernet connecton on the XB7. I have the XB7, connect my laptop via ethernet, and still have WiFi for my other devices. Have you tried plugging in another device besides your work laptop? 

 

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16 days ago

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pianomancc

3 Messages

Haven't tried connecting to anything else because no matter what, plugging the cable into the gateway turns off wifi.

Regardless, why would they make a router that only allows one or the other? Every router I have ever owned allowed both. 

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11 days ago

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XfinityJanelle

Official Employee

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1.3K Messages

The gateway will allow it. Just as my colleague mentioned his setup, mine is the same way. I have 2 things hardwired and then my laptop plus a multitude of devices are connected via Wi-Fi. Have you tried a new ethernet cable?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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