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BMG1971
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3 Messages

Monday, May 5th, 2025 4:15 PM

Last week SFTP stopped working

A couple friends and testing from office PC can not connect to my SFTP anymore since last week sometime.
Ran an Nmap scan and port 2222 blocked. Rebooted Modem and spoke with tech but they could not do anything. The website says I can setup port forwarding on the app but I can not find any it anywhere.
I do not use Xfinity WIFI.
Ethernet from Xfinity modem to Asus router to NAS. Nothing changed internally and I can SFTP across the internal network. 
Phone tech could not see how to setup port forwarding nor triggering. 
They are sending me a new modem to test with but figured I would post in here to see if you all have any ideas

https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway (fail) 

Question

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Updated 

12 days ago

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1

XfinityKassie

Official Employee

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1.7K Messages

17 days ago

 

BMG1971 Hello there! We appreciate you taking the time to reach out to our Xfinity Forums Team. Being about to manage your network and services are important. Thank you for sharing what you have already tried. Can you please share what platform you tried when setting up your port forward? Did you login to the Admin Tool, or use the Xfinity App? 

 

5

BMG1971

Visitor

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3 Messages

I tried in the app on my smart phone and on the "admin tool" 10.0.0.1
The new Modem Xfin tech sent should be here today. 

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17 days ago

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XfinityAngie

Official Employee

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1.9K Messages

 

BMG1971, Let's see how things go with the new modem. I will leave this open, so you can reach back out once you get it. 

 

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17 days ago

BMG1971

Visitor

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3 Messages

New modem allowed me to use the app to get into the port forwarding section. 
Not sure what happened on the 26th to my modem which stopped it but I am good to go now. 
It is dumb to now allow us to edit these in the "admin tool" like us old schoolers are used too 





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17 days ago

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XfinityAlfonso

Official Employee

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1.6K Messages

We are glad to hear that you're able to access this via the Xfinity App. We understand your feelings about using the App now instead of the Admin Portal, and this change came about after listening and implementing customer feedback over several years on how they'd like to access and manage their Wi-Fi and network information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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BMG71

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9 Messages

to be fair .......................

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12 days ago

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