Latency

Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars for nothing.

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Floorboss

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4 Messages

4 days ago

I forgot to say I'm using cat8 Ethernet cables on everything and sometimes can't reach full speed and the speed bounces

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XfinityAngie

Official Employee

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2.2K Messages

Floorboss, Hello, and thanks for reaching out to Xfinity Support. I am sorry to hear you are having service issues. We would be happy to take a look.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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• Press Enter to send your message

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2 days ago

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EG

Expert

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114.9K Messages

2 days ago

@Floorboss @XfinityAngie

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Floorboss

Latency

Floorboss

XfinityAngie

EG

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