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user_l05qhb
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5 Posts

Sunday, March 22nd, 2026 3:23 PM

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"limited by wifi extender"

My wifi extender closest to the gateway is showing on the app an orange "limited by wifi extender" status. this extender st this location was always excellent. And thus the next extender is showing limited. I had issues but after hours with the live support chat last night,  I would not have any issues. Before xfinity and even with my initial gateway, I have never needed any additional wifi extenders. now with this gateway and buying two extenders I continue to have issues

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2 hours ago

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XfinityRichard

Official Employee

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3.1K Posts

5 days ago

Good Morning, @user_l05qhb Thank you for taking the time to reach out. I'm sorry to hear about the connectivity issues you are having, I know how frustrating issues like this can be. Since it's been a few days since you last posted are you still having connectivity issues with your service?-Richard

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user_l05qhb

Visitor

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5 Posts

Yes, have been online chats with agents multiple times with no real fix. Have an appointment in 2 weeks for a tech to come to the house. I am experimenting with moving the extenders while I standby for a couple more weeks with issues

5 days ago

0

XfinityRichard

Official Employee

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3.1K Posts

Oh no, I'm sorry @user_l05qhb for the inconvenience this is causing you. An orange "Limited by WiFi extender" status in the Xfinity app indicates that your Xfinity extender (xFi Pod) is not receiving a strong enough signal from the gateway, or it has lost its backhaul connection. Since the wireless connection remains unstable, you can temporarily plug one extender directly into the Gateway with an Ethernet cable to confirm the unit works, have you tried to check the extender?-Richard

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5 days ago

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user_l05qhb

Visitor

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5 Posts

No.  But I should update the situation. The limited by wifi extender tag is not there anymore. I am still having issues with devices dropping off the internet. As I said, never had an issue before this newer gateway (and adding extenders). It took me 3 or 4 attempts a couple months ago to get an agent change the WiFi channel (while it is supposed to find an open channel, seemed go to default channels that were used by multiple strong networks near my house).  They finally did that and was ok for months until it seemed like everything got reset last week.  Back to square 1 with agents trying to solve.  4 in last few days that promised it was fixed, ignored any channel discussion, and still having issues.

5 days ago

0

XfinityRichard

Official Employee

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3.1K Posts

Thank you, @user_l05qhb Let's get your account pulled up so I can look further into this. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 days ago

0

user_l05qhb

Visitor

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5 Posts

Did that and nothing

5 days ago

0

XfinitySara

Official Employee

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2.5K Posts

1 day ago

Hello again, @user_l05qhb! We haven't heard from you since our last Direct Message following your Trouble Call (tech visit), but you may not have received a notification when we reached out. I just wanted to check in and make sure everything has been resolved by our amazing tech(s)! I'm glad you reached out to our team here, and I want you to know that you're welcome to reply directly/privately in the next day or two if any questions remain. Otherwise, we'll mark this as closed for now, and you can also create a new post down the road if anything else comes up. Thank you so much for your time on this, and I hope your weekend is going well so far :)

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user_l05qhb

Visitor

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5 Posts

@XfinitySara​ Working good so far since the tech was here.  Replaced the gateway and placed one of the extenders in a different place. 

3 hours ago

0

XfinityThomasD

Official Employee

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1.7K Posts

That's great to hear. Let us know if anything pops up!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 hours ago

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