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user_5i9es4
1st Topic

2 Messages

Thursday, October 17th, 2024 6:04 PM

Loosing connection several times within an hour

I have been having connectivity issues for the last 2 months. Makes it difficult to work from home. Tried disconnecting modem and connecting it back, same issue. I would like to speak to a representative but that is impossible. I am tired of this issue and I am considering switching internet providers. [Edited: "Inflammatory/Language"]

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1 month ago

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XfinityChristy

Official Employee

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1.6K Messages

1 month ago

 

user_5i9es4 Hello and thank you for reaching out via our Xfinity Community Forums today. I’m really sorry to hear about the ongoing connectivity issues you’ve been dealing with, especially when it’s impacting your ability to work from home. As someone who works from home too, I understand how frustrating it can be if you don't have a strong connection, and I want to help get this resolved for you as quickly as possible.
 

Please send me a direct message with your name and address, and I’ll take a closer look into your connection to see how we can best help you. I’m here to make sure we get this sorted out, and I truly appreciate your patience.

 

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user_5i9es4

2 Messages

@XfinityChristy​ How do I send a direct message? The connectivity issue is driving crazy and I am unable to work appropriately.

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1 month ago

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XfinityAngie

Official Employee

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1.4K Messages

 

user_5i9es4, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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EG

Expert

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107.1K Messages

1 month ago

@XfinityChristy 

Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

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user_6y3c6p

2 Messages

1 month ago

same issue here! ARRRRR

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EG

Expert

 • 

107.1K Messages

1 month ago

@user_6y3c6p 

Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's thread can delay getting help.

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