Visitor
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1 Message
Low Internet Download Speed
I get around 15 Mbps internet download speed at my house. This was measured on Xfinity website multiple times on different times with
different computers. Cannot operate more than one device in my household without degrading service. My performance internet plan calls for up to 850 Mbps download speed. Online Xfinity assistant was unable to resolve this issue but concluded that there was no problem on Xfinity's side.
EG
Expert
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107.1K Messages
3 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.
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XfinityRoberto
Official Employee
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1.5K Messages
3 months ago
Hi there and welcome to Comcast @user_6b90cd. I am sorry to hear that you are having issues with your internet service. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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EG
Expert
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107.1K Messages
3 months ago
@user_6b90cd @XfinityRoberto
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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