4 Messages
Low upload speed
I just got my Xfinity Connection in Jersey City, New Jersey. The download speed is good by my upload speed is just 20-30 Mbps. I have a gigabit plan, can someone help me regarding this. I work from home and have to upload large files sometimes, but due to this speed it is taking days for me to do any upload work at my company. Btw I have 1 gigabit plan.
XfinityJeniece
Official Employee
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3.5K Messages
1 month ago
Hey there, @adoro, thanks for reaching out through Xfinity Forums regarding your speed tier. We would be happy to take a look at your upload speeds to ensure you are getting the right speeds. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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114K Messages
1 month ago
@adoro @XfinityJeniece
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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