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SummerOfGeorge
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Monday, March 9th, 2026 4:45 AM

Lower speed then purchased and connection drops

Hello,

My plan is for 1gig of speed but recent speed tests across all my devices are showing around 90mb download speed and similar upload speed. I have tested this on multiple computers, reset my router and personal modem many times, and updated firmware on the netgear router. I have noticed that the xfinity leased modem and my netgear router are both advising slow download speed when tested. I have also noticed significant issues across all devices loading websites and videos. Finally today I have experienced frequent drops in connection on my devices. Does anyone have any experience with this and know any fixes I can try. I have had no luck with the troubleshooting assistant.

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16 days ago

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XfinityAbby

Official Employee

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752 Messages

19 days ago

Hello @SummerOfGeorge, thank you for reaching out on our community forum! I would love to work through some troubleshooting with you, please send us a direct message with your full name and service address. 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_gya7tm

Visitor

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1 Message

18 days ago

I have the same issues at my house and they keep telling me that it's normal.

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XfinityAngie

Official Employee

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2.4K Messages

 

user_gya7tm, Thank you for reaching out to Xfinity Support. Can you tell me what troubleshooting steps you have taken so far? A good rule of thumb is to reboot your modem by unplugging it for 30 seconds. If you continue to have speed issues, let us know, and we can help. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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EG

Expert

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117K Messages

18 days ago

@SummerOfGeorge @XfinityAbby @XfinityAngie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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