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Monday, November 17th, 2025 8:34 AM

Making a post to get access to direct messaging

Posting making a post to get access to direct messaging to Xfinity customer service, since users have to post publicly before that function becomes available.

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Expert

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114.5K Messages

20 minutes ago

@user_11gejm 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   


Please post the nature of your issue in detail right here, but be sure to exclude any personal information.

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