Visitor
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2 Messages
Massive Bufferbloat and intermittent Issues over the past month
Just over a month ago I started having really bad rubber banding and pack loss while intermittently while playing online games. I reported the issue to xfinity and they sent out a technician who replaced the cable in the wall and my gateway which was about 5 years old. This issue has not resolved itself, customer support says there are no issues in the area so I'm stumped.|
XfinityJeniece
Official Employee
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4.6K Messages
22 days ago
Hey there, @Bailey_B, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting. I can definitely understand how frustrating intermittent rubber banding and packet loss can be, especially after already having the gateway and cabling replaced. Since the issue is still occurring, does the packet loss happen only while gaming, or have you been able to reproduce it with a wired Ethernet connection using a continuous ping or packet-loss test as well?
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