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1 Message
Massive lag spikes between 8-11PM, Aurora CO
I am having extreme service disruptions in Aurora CO. Most nights sometime between 8-11PM, there will be 1000-3000ms ping spikes to every server/website I connect to. Google, AWS, Slack, Discord, Valve, Riot, it doesn't matter, every connection is affected, and it usually lasts for about 30 minutes.
This same problem has been happening since at least April 25th, as that is the first time I took a screenshot of a graphical ping over time graph.
I think it originally was not as frequent, but now its almost every night, and something needs to happen about it. It is heavily impacting the work that I do from home.
My network and hardware is fine, it works every other time of day, this has to be an external issue.
On WinMTR, there is a specific Denver Comcast server along the route that has 40-60% packet loss:
"be-36011-cs01.1601milehigh.co.ibone.comcast"
Only 40% of the total packets sent get routed there though, so I'm not sure what is up with that server.
All of the other hops have 0% loss under normal operation, and then will drop some percentage of packets during the lag spikes.
I have seen this kind of issue get reported several times on the forum and on Reddit with little to no avail, so I am not expecting anything to happen, but I wanted to at least make a post so people will know it's not just them.
If there is any high rank Xfinity network engineers in the Denver area that I can report my data captures to, please send me their contact information.
XfinityMarcus
Official Employee
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1.9K Messages
1 month ago
crane1195 Good evening, thank you for using the Xfinity Community Forums page to reach out regarding the concerns you have come across with your internet connection. Any form of service disruption is certainly not ideal, but especially when you are noticing it occurring for half an hour at a time. Luckily, you are connected with our Xfinity Forums team, the best team to get your services back up and running. Would you be able to send over a direct message with your full name and complete service address to take a closer look at your service on our end?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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114.1K Messages
1 month ago
@crane1195 @XfinityMarcus
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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