Mesh network drops when I move around

After a long back and forth with direct messaging, there was not a way that I was able to change the Security Mode.  I even tried (and this was my own idea) to delete the extender (and restart the modem) to see if I would have more options that would appear and even that did not work.  The xfinity tech support said that the mesh network would learn over time, but they didn't provide any estimate of how long that time may be.

So, I basically don't really have a solution and I am a bit disappointed that I have invested all of this money in an xfinity mesh system but don't have the benefits of it.  I don't know why others have been able to change the security mode and I am not able to do so.

Update - after several weeks, my mesh network was not "learning" nor performing any better over time.  I looked around more and found a suggestion of changing the IP address of the device that moves between mesh devices (mostly my cell phone) from dynamic to static IP address assignment.  I tried that, which didn't  work either.

So, my next try was to remove the "smart" mesh devices and reinstall my non mesh tp-link extender with a fixed IP address.  Actually, that was working better than the xfinity mesh devices.  I was about ready to go back to there.

Then, I saw that the tp-link devices recommended that I change the wifi setting on my android phone for the MAC address to be the device MAC instead of the current setting, which was randomized MAC.  I made that setting change - and it made all of the difference in the world.  Now my mesh network is working.

The lesson is to use the device MAC.  I didn't see that recommendation anyplace.

I will see how that works and report if there are any issues.

Hello @user_ew86h2, thank you for the update! We're glad to hear the network is performing better after adjusting the MAC address setting on your device. Please keep us informed of any changes or if the issue returns, and we'll be happy to help further if needed.

Thanks for the reply.  Actually over the past several days it has not been perfect.  After initial success, the internet now does drop when I move between zones.  I turn my device off - then it works for several days and then it is back to dropping.  Just to take a theory that I am making up - the "learning" that is being done is detrimental.  There are different IP address that are assigned and perhaps that is affecting things.

I am going to now try with a static IP address and see if that works.  If not, I think I will ditch the xfinity mesh and just go back to my tp-link extenders and try that (which seemed to work for a short time with a static address).

Thanks for reaching out and I will see how things go (though I will likely be traveling and it may take a bit longer to see results).

@user_ew86h2, thank you for keeping us updated. I understand how frustrating it must be to see some improvement, only for the issue to return after a few days.