Skip to main content
user_ew86h2's profile
user_ew86h2
1st Topic
1st Reply
1st Accepted Solution

Visitor

 • 

19 Messages

09/17/2026 5:41 PM

Mesh network drops when I move around

I just got a xfi gen2 pod to help coverage when in my basement.  I was dropping internet coverage on my phone when going into my basement - turning wifi on and off (on my phone) helps, but I am trying to avoid that.  I found this thread https://forums.xfinity.com/conversations/your-home-network/iphone-and-xfinity-mesh-network-connectivity-issue-xfi-pods-iphone/6815a28d9ad3b0659f08afe5 that seems to deal with this exact same issue and tried to use the solution.  However, when I try to change the security type, the only security mode available in the dropdown is WPA2.  How can I get the “WPA3-Personal-Transition” to be available for my network?

Question

 • 

Updated 

3 days ago

32

2

0

Oldest First
Selected Oldest First
XfinityBrianH

Official Employee

 • 

2.5K Messages

4 days ago

 

user_ew86h2 Thanks for reaching out to us here with your concerns. You can enable "WPA3-Personal-Transition" by updating your settings inside the Xfinity App.
 
 
 
Steps to Enable WPA3-Personal-Transition:
  • Open the Xfinity app on your mobile device.
  • Tap the WiFi tab at the bottom of the screen.
  • Tap the WiFi details tile.
  • Tap Edit WiFi settings.
  • Select the drop-down menu for Security Mode and choose WPA3-Personal-Transition.
  • Tap Save.
  • Unplug your Xfinity Gateway (such as the XB8) for 30 seconds, then plug it back in to restart the device and apply the changes.

P:lease let me know if you have any trouble with the process. 

 

 

4

0

user_ew86h2

Visitor

 • 

19 Messages

@XfinityBrianH​ thanks for reaching out.  I have gone through those steps and the only choice in the dropdown is "WPA2".  There are no other values that appear and that I can choose.

Like

Reply

4 days ago

0

XfinityChelseaB

Official Employee

 • 

2.6K Messages

@user_ew86h2, It may be because you have a legacy modem. What kind of modem do you use? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 days ago

0

user_ew86h2

Visitor

 • 

19 Messages

I have a Techniccolor xb7 v2.0 on firmware CGM4331COM_8.5p16s2_PROD_sey. I just got it from Xfinity about a year ago.

Like

Reply

4 days ago

0

XfinityChelseaB

Official Employee

 • 

2.6K Messages

@user_ew86h2, thank you for clarifying, I appreciate it! I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 days ago

0

EG

Expert

 • 

121.4K Messages

3 days ago

@user_ew86h2 @XfinityChelseaB 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

1

0

user_ew86h2

Visitor

 • 

19 Messages

After a long back and forth with direct messaging, there was not a way that I was able to change the Security Mode.  I even tried (and this was my own idea) to delete the extender (and restart the modem) to see if I would have more options that would appear and even that did not work.  The xfinity tech support said that the mesh network would learn over time, but they didn't provide any estimate of how long that time may be.

So, I basically don't really have a solution and I am a bit disappointed that I have invested all of this money in an xfinity mesh system but don't have the benefits of it.  I don't know why others have been able to change the security mode and I am not able to do so.

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here