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user_qiz62w
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Wednesday, January 28th, 2026 1:48 PM

Micro outages

I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on the phone or through the chat function because the diagnostic tests show I have Internet and there is no local “outage”. By the diagnostic tests fail to pick up repeated micro outages. I need a technician to come out to check noise and signal leveles. 

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2 days ago

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EG

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115.7K Messages

5 days ago

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XfinityJeff

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613 Messages

3 days ago

Good morning @user_qiz62w, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the need for a reliable connection, and you have come to the right place for assistance with this issue. Have you checked the cable going from the wall into the modem to make sure it is nice and tight, and remove any unnecessary splitters?

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user_qiz62w

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@XfinityJeff​ thank you for responding. There are no splitters and the connection is tight. Can we please have a technician come look at it or potentially just swap our equipment out? It is very frustrating that I can’t get through on the chat bot or on the phone because my issue isn’t recognized as an “outage”

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2 days ago

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XfinityAmira

Official Employee

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4.6K Messages

Thanks for getting back to us with that information, user_qiz62w. Just to confirm, as @EG stated, did you have a chance to follow that link he shared and see if any of those tips apply? My team would be more than happy to further troubleshoot this with you and get a tech scheduled out if needed. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

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2 days ago

EG

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115.7K Messages

3 days ago

@user_qiz62w 

Did you have a chance to see if any of those tips apply ?

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