Visitor

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2 Messages

Thursday, November 6th, 2025 8:46 PM

Microsoft Teams calls Temporally disconnect only on Xfinity network

I'm experiencing ongoing issues with my internet connection during Microsoft Teams calls. Whenever I am on Microsoft Teams, I'll be on the call and suddenly get the message "hold on, we're trying to reconnect you" it only lasts a few seconds but enough to miss people speaking.

It happens both on and off VPN. The issue does not occur when I hotspot or connect and use Microsoft Teams on another provider's network. I've followed the troubleshooting steps multiple times, including restarting the modem and laptop. How can I resolve this issue?

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Official Employee

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1.9K Messages

3 months ago

 

user_9kvvm0 Hello, are you still having service issues while using Microsoft Teams?

 

Visitor

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2 Messages

@XfinityVictor Hello, Yes I am still having the same service issues while using Microsoft Teams. Do you have any suggestions for troubleshooting?

Official Employee

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1.6K Messages

 

user_9kvvm0 I'd first see if we can isolate the issue to help remove possibilities. Are you experiencing any other connection or speed issues with this or other devices as well? I'd also check if you have similar issues using the Teams web version to see if there is any difference, as the app may just need to clear the stored cache in the program. If using Windows, you can also check Task Manager while using Teams to see if anything else is running in the background that has a high memory usage that could be causing trouble as well.
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