Visitor
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2 Messages
Microsoft Teams disconnecting during conference calls, videos, and sharing
Since getting xfinity, my teams is telling me I don't have enough bandwidth for conferencing, sharing, or video calls even though we have the max bandwidth/plan available. I have cleared all of the caches and have plugged my laptop directly into the router and haven't had success. I've reached out to xfinity but can't get past the chat assistant.
XfinityRaul
Official Employee
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2.1K Messages
3 days ago
@user_annmiq Thank you for making us aware you're having issues when joining a conference call. I would be more than happy to help figure out a solution to this problem you're experiencing. Other than clearing your cache and cookies and connecting directly to your router, what other troubleshooting steps have you completed on your own?
Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?
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