Visitor

 • 

5 Messages

Saturday, January 24th, 2026 2:28 PM

Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either.

Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Gateway landing page is not working.

Oldest First
Selected Oldest First

Official Employee

 • 

2.3K Messages

7 days ago

 

user_khall, thank you for reaching out to Xfinity Support. We would be happy to help. Let us know if you are still having trouble.

 

Visitor

 • 

5 Messages

I still am having this issue.

Official Employee

 • 

2.6K Messages

 

user_khall Thank you for keeping us posted so we can help you manage your internet network. You can allow admin tool access through your Xfinity App using these steps. Is that option turned on through your app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

It is enabled. I have access to the admin panel, the homepage suddenly lost the subpages recently.

Official Employee

 • 

2.6K Messages

 

user_khall Thank you for confirming that for me. What changes are you trying to make? Most functionality is available through the Xfinity App

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

I want to disable one of the wifi frequency bands.

forum icon

New to the Community?

Start Here