MISSION IMPOSSIBLE!!!

If you think dealing with Xfinity customer service to resolve billing issues is difficult, it is impossible to reach someone regarding technical issues.

I know nothing about computers or electronics.  During my six weeks with Xfinity, I have had billing issues with Internet and Mobile as well as the following technical issue.

After about three weeks of no service issues, our TV changed from showing local news to that of Boston which is 150 miles away not even New York which is only 50 miles away. This led to numerous chats and calls with Xfinity and Samsung as well as resetting the gateway and tv under their direction. Finally, someone at Samsung had me check the IP address for them and said that was the issue as I was located in Boston, but of course I live in Connecticut.

Xfinity then told me to take my gateway to the local store where they could change the IP address. Not so. I was given a new gateway but it was still located in Boston.  I later saw a Xfinity van at a residence in my town so I stopped and asked the technician.  He had heard of this complaint before but said there was no way to change the IP address that it was done randomly by Comcast. 

What good is an internet service that does not know my location for local tv news as well as internet shopping?  Never had this issue with my prior service for years.  Yesterday my service changed back to local news.  For how long is anyone's guess.

I write this for two reasons:

 1. To try to get an answer as to the facts of this changing location issue and a fix. If it is just the way it is then see reason #2

 2.  To warn potential customers if this is a concern for your wifi tv viewing.

Update: Xfinity Internet support after initially denying my internet signup offer; did follow up, communicate, and resolve the internet billing issue after I sent them a copy of the offer letter they had sent to my house.  The excellent representative called and emailed each day until it was resolved.

I am still communicating with Xfinity mobile but unfortunately neither I nor Xfinity can find the "ON US" offer details on which I thought "ON US" meant free with trade in; not trade in towards a new phone.