Visitor
•
1 Message
Modem coverage is suddenly worse
After having Xfinity internet for 2+ years, the modem has started disconnecting devices for no reason and the coverage has gotten worse. Previously, the signal across my home was great but as of two weeks ago it has gotten worse. Resetting and power cycling the modem does not help. After following the trouble shooting options, the signal does not improve. I believe the signal to the model is at or above my plan mbps
XfinityAmira
Official Employee
•
4.3K Messages
3 days ago
Hi user_haw1np! Thanks for visiting our Xfinity Forum. We value you as a customer and appreciate you taking the time to let us know about the connection issues you've recently been experiencing. My team is here to help and would be more than happy to further troubleshoot this with you. Thanks for all that you've done on your end thus far. To better troubleshoot this with you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0