Skip to main content
user_tt370r
1st Topic

Visitor

 • 

2 Messages

Sunday, September 14th, 2025

Modem installed, but on the far end of the house.

For this I requested if they would be able to help me centralize the router to the middle of the house, but tech who came didn't seem interested in doing so. I do not need a mesh extension and would prefer all parts of the house get fair access, not one corner. Only hardwire ethernet lines I plan is a pc/network switch and maybe a projector? Is this something that can be handled by moving the box to the next room or room after?

Question

 • 

Updated 

19 hours ago

16

1

0

Oldest First
Selected Oldest First
XfinityJoe

Official Employee

 • 

983 Messages

1 day ago

Good morning @user_tt370rWhile it is generally best to keep the gateway in a central location in the home whenever possible. The Wi-Fi connection within the home can be a bit trickier as numerous factors can impact Wi-Fi performance.  I have xFi pods myself, and I can tell you it has changed my whole internet experience for me and my household! The pods have been a game-changer, so I recommend them. 


We have prepared a short video and article below as resources to improve Wi-Fi performance:

 

https://comca.st/2S0GDZo

 

https://comca.st/2xPnfb1

3

0

user_tt370r

Visitor

 • 

2 Messages

I have the 2 gig plan and the tech did not even address my points. I should not have to buy pods or extra mesh yet when the house is new and the system doesn't have any load. They could have done in the kitchen or another location, why basically a closet on one end of the house?!

Like

Reply

20 hours ago

0

XfinityJamesC

Official Employee

 • 

2.4K Messages

That's a great question, @user_tt370r! Is there another cable outlet in the house more centrally located, but not active, or would you need to have a new cable outlet installed in the central area of your home? Technicians can install a new outlet for you (with permission), but it would need to be on an exterior-facing wall. We may just need to create a new work order for that purpose, so you can relocate your modem.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 hours ago

0

EG

Expert

 • 

113.3K Messages

@XfinityJoe​ 

Check the first link. It gives this;

Sorry, we ran into an issue displaying the page you were looking for

Try re-entering the URL and refreshing the page

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

19 hours ago

0

forum icon

New to the Community?

Start Here