Hello @Ana321, and thank you for reaching out on our Xfinity Community forums!
Some additional details will be needed in order for us to be able to better assist you. Can you tell us what modem you have, and what you mean by not working? What are the status lights doing, blinking orange, green, white, etc. Does the modem appear to be online, but you're not getting a connection?
Also, have you tried using the Xfinity App to diagnose your connection? You can do so by logging into the app, tapping the Wi-Fi tab at the bottom, selecting troubleshoot, then selecting "Test your whole home network."
Any additional details you can provide us will be helpful with determining next best steps.
XfinityCliff
Official Employee
•
882 Messages
22 hours ago
Hello @Ana321, and thank you for reaching out on our Xfinity Community forums!
Some additional details will be needed in order for us to be able to better assist you. Can you tell us what modem you have, and what you mean by not working? What are the status lights doing, blinking orange, green, white, etc. Does the modem appear to be online, but you're not getting a connection?
Also, have you tried using the Xfinity App to diagnose your connection? You can do so by logging into the app, tapping the Wi-Fi tab at the bottom, selecting troubleshoot, then selecting "Test your whole home network."
Any additional details you can provide us will be helpful with determining next best steps.
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