Frequent Visitor
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6 Messages
Modem is rebooting itself, connection dropping
I have the Arris SB8200 modem and for the past week to week and a half my connection is dropping. I see the modem is rebooting itself and when I look at the logs on the modem the errors are in the THOUSANDS (correctable and uncorrectable). This is the 3rd time this has happened with xfinity. Last two times they made me do the whole rebooting, then sent someone to the house to change all the wires.. In the end, the only way to fix it was to have someone go up the pole and fix the drop. Is there any way we can just shortcut right to that part? Several of the drops at the pole are bad because the last technician tried them and finally found
one that worked. Now that one, 3 years later, is also bad.
CCValerie
Official Employee
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974 Messages
2 years ago
Hi there, @f41141, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you have been experiencing issues with your connection recently. We can certainly look into this further with you. To get started, please send over a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
2 years ago
@f41141 @XfinityValerie
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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