Visitor
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1 Message
Modem keeps getting disconnected
Hi just got a new connection and from the time it got installed it worked fine for 3 hours and then the intermittent disconnect started .. since I am new to the country , not sure if I should register a ticket with Xfinity . Any advice to fix disconnects that occur every 5 mins
EG
Expert
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95.8K Messages
2 m مضت
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityBrandon
Official Employee
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474 Messages
2 m مضت
Hello @user_047fa7, thank you for being part of the Xifnity Family! As someone who relies on a working connection at all times, I can understand the need to be connected. @EG, offered a great starting point, were you able to find some relief at this time?
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