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1 Message

11/06/2026 5:30 PM

Modem won’t light up after power outage

Disconnected and reconnected with no results 

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Expert

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122.8K Messages

18 minutes ago

It may have taken a voltage surge when the power was restored. Is it an Xfinity-rented device ? If so, taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.


https://www.xfinity.com/support/articles/returning-your-equipment 

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