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Thursday, August 8th, 2024 2:12 PM

Modem

Is the Aris G 34 modem compatible with my level of service?

Gold Problem Solver

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26K Messages

4 months ago

Is the Aris G 34 modem compatible with my level of service?

See https://www.xfinity.com/support/devices, and the "All Compatible Devices" link near the bottom of that page (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024-07-18_Full-List-of-Compatible-Devices.pdf, but this changes from time to time). Those resources say that the G34 is compatible with Internet tiers "up to 934 Mbps", but not compatible with the new higher upload speeds.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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1.8K Messages

4 months ago

 

Great question, user_06l5xl! The link @BruceW provided can be used to check for compatible equipment to use with Xfinity services.

 

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