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user_2p2eou
1st Topic

Visitor

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1 Message

Tuesday, August 26th, 2025 8:58 PM

Modem

My modem shows offline for 3 days

I have restarted several times

Question

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Updated 

4 months ago

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XfinityVictor

Official Employee

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1.9K Messages

4 months ago

 

user_2p2eou Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Is the equipment connected to a splitter?

 

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EG

Expert

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115K Messages

4 months ago

Is that indicated in the app, but are you actually online ?

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