Visitor
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1 Message
Modem
I returned home after receiving messages of power outages to find my modem will not power on. How do I get a replacement?
Visitor
•
1 Message
I returned home after receiving messages of power outages to find my modem will not power on. How do I get a replacement?
XfinityTommy
Official Employee
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3K Messages
15 days ago
user_5jt23w Appreciate the heads-up on this issue! Did you double check in the Xfinity app there was not an ongoing local issue with the services? You just need to open the Xfinity App, sign in, and tap the Services tab at the bottom of the screen. Tap Wi-Fi to check the status of your connection, or scroll down and tap Troubleshoot to automatically run diagnostic tests for service issues.
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