Visitor
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4 Messages
Most devices do not show in the connected list.
Almost every device connected in the house do not show in the connected list. The connected list shows four. This is a real problem as 'port forwarding' requires the device to be in the connected list. I see that a lot o Xfinity customers have/had this problem. It seems to by systemic with Xfinity. But there don't seem to be any real solutions posted.
XfinityPeterH
Official Employee
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1.9K Messages
2 days ago
Here are a few steps you can try to resolve this issue:
Restart Your Router: Sometimes, simply restarting your router can refresh the list of connected devices.
Log Out and Back In: Logging out of the Xfinity app and then logging back in might help update the connected device list.
Check Device Names: Ensure that the default device names assigned by the manufacturer are visible in the device settings menu. Sometimes, devices might be listed under unexpected names.
Use Wi-Fi Instead of Ethernet: Some users have found that devices connected via Ethernet may not appear in the connected list. Switching to Wi-Fi might resolve this.
If these steps don't work, let us know.
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