Move internet access point to different room

There is a coax outlet in the room I want to move it to. However, there is no internet access when I connect my modem and router to that outlet. 

Hello @user_584427 We can certainly activate the other outlet for you and schedule a tech. There is a $100 visit charge for that. If you would like to proceed please send us a direct message with your full name and service address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.