Multiple Commercial Power Hits - Millions of Errors on Multiple Downstream Channels

Xfinity,

My sub-division took multiple power hits yesterday (Sunday) and now I'm seeing multiple downstream channels receiving millions of uncorrectable errors. Speed has also slowed. I am in the Ranson, WV franchise area.

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
33	Locked	OFDM PLC	690000000 Hz	0 dBmV	42 dB	3012368951	0
40	Locked	QAM256	627000000 Hz	-1 dBmV	43 dB	1415077	642678
41	Locked	QAM256	633000000 Hz	-1 dBmV	42 dB	129502168	232875757
42	Locked	QAM256	639000000 Hz	-1 dBmV	42 dB	12193750	31679317

My equipment including the cable modem is protected by multiple UPS units and did not take a hit. Just as a precaution, I've power cycled it twice in 24 hours, checked for loose connections in the house and nothing's changed. The above snapshot shows accumulated uncorrectable errors over ~30 hours.

Thanks.

Responses

Accepted Solution

user_53k1y7

Contributor

•

22 Messages

3 months ago

If someone performed a fix action, thank you. Looks like for now, the issue appears resolved. Uncorrectable errors have been at zero for about 18 hours at this time.

1

0

XfinityBillie

Official Employee

•

2.8K Messages

@user_53k1y7 It sounds like our awesome technicians may have performed some maintenance in your area to resolve the service concerns. Just to confirm, your services are still working well for you with no further issues?

(edited)

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3 months ago

0

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user_53k1y7

Multiple Commercial Power Hits - Millions of Errors on Multiple Downstream Channels

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