Multiple Daily Outages for Several Wks

This issue was finally resolved.  I was hung up on twice by calling customer service and the automated system basically hung-up.  Fortunately, a neighbor experiencing the same issue got through, got monetary credit for having poor service for several weeks.  The issue was thereafter resolved the same day and hopefully won't return.  The fact that Xfinity cannot be contacted for anything resembling timely customer service is appalling.  Nearly a month with sub-par internet service in my neighborhood and no one to reach out to for a timely resolution.

Hello @TALBeth, thank you for taking the time to reach out on social media.  I understand your concern with the internet service, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

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The post by @XfinityKrista quotes my comment but without the context.  This matter was only resolved following weeks of outages and no obvious availability to contact Xfinity Customer Service directly to resolve this problem.  A neighbor was finally able to get through to someone on the phone and, coincidence or not coincidence, the internet outages seemed to resolve.  Don't have a clue if this was coincidence or some type of intervention by Xfinity after a month's worth of outages and lack of customer support.  I'm still having to pay full monthly billing on my Xfinity non-service for that month BTW.

@TALBeth thanks for providing those additional details. We recently launched a new option to process a credit yourself for the time spent without service. It's perfect for situations like this. If you visit comca.st/3s4H9FM and sign in you will be taken to our service center. Scroll to the bottom, and you will see an option to check for eligibility for a credit: comca.st/3cS1ec0 You will be asked a few questions regarding the interruption and based on the eligibility a credit will be issued.  A computer generated email regarding the credit will be sent to the email address on file within 24 hours, and it will appear online within 72 hours and on your next bill. Do you have any questions about the process?