Visitor

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2 Messages

Saturday, October 18th, 2025

Multiple Outages, Every Day, Always on the Quarter Hour

We are routinely having anywhere from 4-20 outages, EVERY single day. They always occur on the quarter hour, and last for 2-3 minutes. This seems as though it would be some device somewhere rebooting. If this was an occasional occurance, or even for a week at a time, I would chalk it up to maintenance. This has now been going on for THREE YEARS. For the first two-and-a-half years, our cable was laying out in the street, constantly getting damaged. It would be replaced, things would be good for a month, and then these issues would start up again.  However, our cable was finally buried, and service was great for a month. Now for the past 5 months, we're back to the same outage issues. No speed issues, though, just 2-3 minute outage multiple times, every single day. This is unacceptable in a world that's being forced to stream everything, with most software now hosted in the cloud, etc.  There has to be some response other than the typical:  1) your cable needs to be replaced; or 2) it's just routine maintenance.  No one does maintenance 7 times on Thursday, 20 times on Friday, 14 times on Saturday...

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Official Employee

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2.5K Messages

1 day ago

Hi there, @user_7ce397 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Expert

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114.1K Messages

1 day ago

@user_7ce397 @XfinityRichard 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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