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susanta
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Tuesday, October 21st, 2025

My internet drops continuously several times a day

I have recently got the xfinity 300 mbps internet service. I am facing this issue several times on daily basis. All of my device lost internet connection. Sometime, I just lost the connection to the internet while sometime all of my devices get disconnected with WiFi. I have tried to troubleshoot several time with Xfinity Assistant through the phone and it restarted my gateway several time but the issue persistently happens. Can someone help me on this please? I tried to call the support but, it is answered by AI and it follows the same steps restarting my gateway.

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6 days ago

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EG

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8 days ago

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susanta

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I tried those solutions. I cannot access the status page though so not able to test that part. Thank You for pointing this out.

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8 days ago

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XfinityThomasC

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2.9K Messages

Hello, @susanta if you are still experiencing intermittent connectivity issues please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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EG

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114.2K Messages

@susanta​ 

At what point are you getting stuck when you try to access the gateway's interface pages ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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6 days ago

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