Visitor
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1 Message
My internet goes down at least 10 times weekly. Sometimes for hours
My internet goes down like 10x - 20x weekly. Often it’s hours sometimes greater than 12 hours. I get a notification they are working on it. When I call I can’t get any human to help me. It puts me in that ai thing and never lets me talk to a person
XfinityTommy
Official Employee
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3.2K Messages
9 days ago
bvekov Very sorry to hear about this downtime. That is never the experience we want you to be having. How long has this been going on? It seems like we might be doing some upgrades in your local area.
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