Visitor

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2 Messages

Wednesday, November 26th, 2025 8:44 PM

My internet keeps going out

I've had my internet go out 10 separate times this month over 8 different days. It always happens in the evening during what I guess could be considered peak times. Which is also the only free time I have, where I'd love to be able to game with friends or stream something. I'm pretty [Edited: "Language"] to be paying 75 bucks a month for internet that works 1/3 of the time and would like something to be done about it

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Expert

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114.9K Messages

21 days ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Visitor

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2 Messages

I recall checking one time specifically and it was not indicated, but I haven't looked every time.

Official Employee

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2.8K Messages

 

maelros If you're still having concerns, and not seeing any service interruptions listed in the Xfinity app I'd recommend going through the following troubleshooting steps to see if any concerns can be detected.
 

 

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