2 Messages
My Internet modem goes out every other day and I have to restart. Then I contact Xfinity and they make me restart again. No solution.
Sick of my Xfinity service going out every other day. I pay for 1000mb speed internet and it doesn't even work correctly. It works for the bare minimum when it's out and I can't log in to anything. It's so frustrating. I try to call to connect to agent. The computer just forces a restart that I have already manually done. I pay too much money for this to happen so often. I want to cancel my service if I can't talk to an agent to resolve this.
XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @user_4po1h4, and thank you for reaching out about your connection issue. I would be happy to take a look into what is causing the problem, and help make sure you get service back to being more reliable.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_4po1h4
2 Messages
2 years ago
The restart fixes it until it goes out again inevitably every other day or so. This has happened since I canceled showtime on my cable subscription a couple of weeks ago.
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