My internet went down several times today and Xfinity Assistant repeats the SAME solution of restarting the modem.

Still the connection drops every few hours when I am on critical calls.. No response from Xfinity. this is beyong DISGUSTING! 

Hello, and thank you for joining the Xfinity Forums community, user_9385t2. Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@user_9385t2 @XfinityThomasA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.