Visitor
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4 Messages
my ip address is incorrect
This is similar problem to one that has been previously reported and closed. My IP address (geolocation) is not close to where I live and subsequently the NHL games I want to watch are blacked out. Apparently, the answer to this problem is to contact a [Edited: "Language"] third party and wait several months and hope it is corrected? What kind of service is that? Xfinity created the problem with "service upgrades" and they should correct the problem. Or conversely, offer the regional sports networks through cable television. Pathetic
XfinityRichard
Official Employee
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2.6K Messages
11 days ago
Good Morning, @user_nu4s9r I do apologize for the inconvenience you are experiencing with your IP address. Since it's been a few days since you last posted. We're you able to get assistance? If not, please don't hesitate to reach back out.-Richard
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EG
Expert
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114.2K Messages
6 days ago
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://ipinfo.io/corrections
https://www.whatismyip.com/ip-address-geolocation-incorrect/
https://ipregistry.co/data-corrections
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers.
Official article: https://www.xfinity.com/support/articles/correct-geolocation-data
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strega7
Contributor
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455 Messages
5 days ago
I think these sites are generally independent so you pretty much want to let them all know - or at least let the one being used whatever service you are using know. I know - this is annoying - but geoloation wasn't part of the original specs.
And yes, more and more sites are becoming aware of VPNs and blocking them.
If something said your IP address was invalid, that was probably a bad cut-and-paste or a typo to correct - nothing significant. For example, if you tried to tell a site the geoloation of 127.0.0.1, or 817.12.5.1, they will probably complain about those. (The former because it's a reserved address, and the latter because it is nonsense.)
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strega7
Contributor
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455 Messages
5 days ago
Speaking of invalid addresses, make sure you're using your external IP, like from a site like whatsmyip and not a local network address like 10.something or 192.168.something.
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