Need more details... Did it ever work ? Is this a new service install / new move in ? Does the indicator light on the modem go completely off, or does it blink (what color) ? Did you get the device activated for service yet ?
Hey there, @user_pjhsdq, thanks for reaching out through Xfinity Forums regarding your modem. We would be happy to help you with troubleshooting your device. Did you move the modem to a new outlet? Have you checked the wiring to ensure that everything is finger tight?
EG
Expert
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114.1K Messages
1 month ago
Need more details... Did it ever work ? Is this a new service install / new move in ? Does the indicator light on the modem go completely off, or does it blink (what color) ? Did you get the device activated for service yet ?
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XfinityJeniece
Official Employee
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3.5K Messages
1 month ago
Hey there, @user_pjhsdq, thanks for reaching out through Xfinity Forums regarding your modem. We would be happy to help you with troubleshooting your device. Did you move the modem to a new outlet? Have you checked the wiring to ensure that everything is finger tight?
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EG
Expert
•
114.1K Messages
1 month ago
@user_pjhsdq
My questions ?
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