Visitor
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1 Message
My PC connect to Modem, but Have no internet
Hi Team,
please help me support on my case. My PC can connect to the Modem, but have no internet. This just happen with PC, other like Phone and Ipad work normally
I already tried reset PC, reset Modem, Factory reset Modem, forget the Wifi and reconnect. but still no connection
please support, I am new user
XfinityJanelle
Official Employee
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2.1K Messages
10 hours ago
Hey @user_emc52e , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. Thank you for trying a few things on your end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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strega7
Contributor
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484 Messages
6 hours ago
Is the PC set to use DHCP?
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