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My robot vacuum cannot see 2.4 GHz network
Until 2 weeks ago, it worked fine. Now all of the sudden my robot vacuum cannot see 2.4 GHz network. I have wifi boost pods so I cannot have one name for 5GHz and another for 2.4Ghz. I reset to factory setting teh robot and rebooted the network 2X.
- WiFi Boost Pods
- Pods require that you only have one WiFi network name and password.
- This allows all your devices to seamlessly connect to the network that will provide the best WiFi signal at any given time.
- Advanced WiFi settings aren't visible and can't be managed from the Admin Tool or Xfinity App.
- Pods require that you only have one WiFi network name and password.
This page is useless. Very frustrated with the Xfinity bot -- it doesn't work. Need a person!
XfinityJamesC
Official Employee
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1.7K Messages
2 months ago
Greetings, @user_y1q6p7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues reconnecting your vacuum, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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107.1K Messages
2 months ago
@user_y1q6p7 @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
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107.1K Messages
2 months ago
@XfinityJamesC
Thank you sir !
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