9 Messages
My router drops the connection to my cell phone after a few minutes, won't reconnect
I have a 'smart' phone but no service. I used to be able to connect it to my Xfinity router. It won't anymore, except for a few minutes after I restart the router.
Gateway Connected Devices>Devices identifies it as being offline. When I try to connect on the phone the progress bar moves for a few seconds then stops. I get no error message. The Gateway's logs show no activity. It used to connect automatically. I haven't changed anything about the phone or the router's setup. I don't even know how to troubleshoot it, there being no error report on either side. I can connect the phone elsewhere: university, library, gym, without problem.
XfinityQuemekia
Official Employee
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133 Messages
13 days ago
Greetings, @Arthur_P ! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I am sorry to hear you've been having issues connecting your mobile phone to your home network. Have you had any issues connecting other devices to your network? Here are a few tips from one of our experts for internet troubleshooting: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.
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EG
Expert
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110.5K Messages
12 days ago
@Arthur_P @XfinityQuemekia
This is not the Reddit platform / modmail.
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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