My xfinity app says my gateway is on, yet I repeatedly experience ‘offline’ status on my laptop

Hello, @user_av975a thank you for reaching out over Xfinity Forums. Working remotely myself, I completely understand the importance of having you home network running optimally. There can be numerous issues causing WiFi connectivity issues, so troubleshooting to help pinpoint any anomalies is very helpful. We have this helpful checklist to get the most out of your network and some troubleshooting steps you can take: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

- Have you done troubleshooting for the WiFi connection concerns?
- Do you experience the same dropping issues when connected with an Ethernet hardwired connection?
- Does your gateway/modem reset when your connection is dropping? 

Whenever there are reported issues with the area equipment, we do try to provide updates either at the Xfinity Status Center: https://www.xfinity.com/support/status or the Xfinity App. 

- Has there been any recently reported issues in your area?