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user_qyt933
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Sunday, August 4th, 2024 9:34 PM

My Xfinity network keeps dropping from IPv4 connection, just keep some IPv6 network, such as Google, Youtube ...

@Xfinity Support now I have in one big trouble with Xfinity internet experience, I have tried couple of router, cable, and now just reboot my device over 10 times every day, I dont believe it is one Xfinity customer experience

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4 months ago

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user_qyt933

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4 months ago

and I check my Xfinity router log files, there is one DOS attach from Xfinity DNS server, attach files for reference, many thanks

Description Count Last Occurrence Target Source
[DHCP IP: 192.168.0.14] to MAC address  1 Mon Aug 05 20:39:27 2024 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.15] to MAC address  1 Mon Aug 05 20:39:01 2024 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.10] to MAC address  1 Mon Aug 05 20:38:59 2024 0.0.0.0:0 0.0.0.0:0
[DHCP IP: 192.168.0.16] to MAC address  1 Mon Aug 05 20:38:57 2024 0.0.0.0:0 0.0.0.0:0
[DoS attack: TCP- or UDP-based Port Scan] from 75.75.75.75, port 53 1 Mon Aug 05 20:38:51 2024 :52272 75.75.75.75:53

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, user_qyt933, thanks for reaching out through Xfinity Forums regarding the issues with your connection. We would be happy to help you with troubleshooting. I know how important it is to have a solid connection as I work from home. Can you please send us a Direct Message?

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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4 months ago

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EG

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107.1K Messages

4 months ago

@user_qyt933 @XfinityJeniece 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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