Contributor
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78 Messages
Need a reroute to Riot Games servers, Valorant. Confirmed by Riot Support that I'm experiencing a routing issue on your end.
I need a reroute to Riot Valorant servers, all Riot Games servers. Currently experiencing a full server timeout every 10 seconds. Riot Games confirmed it is a routing issue on your end after I went through 30 different support staff, ping plotter, Riot Support logs and countless other tweaks. Multiple techs to my apartment, new drop installed, new rg6 quad shield, new rental mode and even a new PC. The problem is on your end. They told me to send you their peering data. I sent it in a support message. Please look at the message and reroute my data correctly. I pay over 200 dollars a month for an unusable service. Please provide me with a static ip if possible.
XfinityAldrik
Official Employee
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2.7K Messages
13 minutes ago
Good evening @DebLev86! We appreciate you sharing the work you've already done to isolate the issue. After multiple technician visits, replacing equipment, having a new drop installed, and working directly with Riot Support, I can understand why you're looking beyond basic troubleshooting at this point.
I do see that we're actively working with you through DM and that a follow up technician appointment is scheduled. While Riot may believe the issue is related to routing, we still need to complete the technician visit and review the findings before we can determine whether a maintenance referral or additional network investigation is appropriate. If the technician identifies issues beyond your home, they can escalate the concern to the appropriate network teams for further review.
I also wanted to answer your question about static IPs. At this time, static IP addresses are only available with Comcast Business Internet services and are not offered on residential Xfinity Internet accounts.
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