Need help

I need to speak to Xfinity representative.  Thank you.  

Text would be best thank you 

Hi Jeff, this is a personal matter and I'm going to have to give you account information.  Please open up direct messaging.  I am writing to express my frustration regarding the multiple internet outages I have experienced over the past three weeks. The interruptions have been frequent and disruptive, making it extremely difficult to rely on the service that I pay for. Because of these repeated outages, my employer has informed me that I must report to the office until further notice rather than working from home. This change has significantly impacted my daily routine and has created additional challenges for my family. It has affected not only my ability to work but also my children’s schedules and overall household stability. Reliable internet service is essential for my job and for managing responsibilities at home. The repeated outages have caused unnecessary stress and inconvenience, and I am very disappointed that the service has not been dependable during this time. At this point, I am seriously considering taking my business elsewhere if these issues cannot be resolved. I would appreciate a clear explanation for the recent outages, what steps are being taken to prevent them from continuing, and whether any account credits will be issued for the disruptions I have experienced. Please respond at your earliest convenience with an update and a plan to ensure reliable service going forward.  I need something in writing to submit to my employer. 

@XfinityJeffB​ please send text again, please clarify what number you'll be texting.

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