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user_hy1wy9
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Visitor

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2 Messages

Thursday, May 1st, 2025 10:58 PM

Need technician

Router in closet have to continue unplugging restarting, cannot watch both TV if guest visit poor connection it’s unreal 

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Updated 

2 months ago

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user_hy1wy9

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2 Messages

3 months ago

May have to cancel service.  

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XfinityMarcus

Official Employee

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1.6K Messages

user_hy1wy9 thank you for using the Xfinity Community Forums page to reach out today. We never want to lose a valued customer and would be happy to assist you with your equipment and video concerns. Can you confirm for me what troubleshooting steps you have already attempted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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EG

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111.7K Messages

2 months ago

First. It shouldn't be in a closet for two reasons. It weakens the strength of the WiFi signal, and it may overheat due to poor ventilation.

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